Privacy Policy for Up North Warmth LLC DBA Metsä Saunas

Last Updated: 2/3/2026

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At Up North Warmth LLC, we value your privacy. This policy explains how we collect, use, and protect your information when you rent our saunas or use our website.

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1. Information We Collect

To provide our rental services, we collect the following types of information:

• Contact Information: Name, email address, and phone number.

• Delivery Details: Physical address for sauna drop-off and pickup.

• Payment Information: Processed securely through our third-party payment processor (e.g., Stripe, PayPal, Square). We do not store your full credit card details.

• Identification: In some cases, a copy of a government-issued ID to verify identity for insurance purposes.

 

2. How We Use Your Information

We use your data strictly for business operations, including:

• Confirming and scheduling your rental.

• Delivering and setting up the sauna.

• Processing payments and deposits.

• Sending important safety instructions or booking updates.

• Communicating regarding customer support.

 

3. Sharing Your Information

We never sell your personal data. We only share information with third parties necessary to run our business, such as:

• Payment Processors: To securely handle transactions.

• Legal Requirements: If required by law or to protect our rights and safety.

 

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access. This includes using encrypted payment gateways and limiting access to your delivery details to only the staff members who need them.

 

5. Your Rights

Depending on your location, you may have the right to:

• Request a copy of the data we hold about you.

• Request that we delete your personal information (subject to tax/legal record-keeping requirements).

• Opt-out of any marketing emails.

 

6. Contact Us

If you have questions about this policy or how your data is handled, please contact us at:

• Email: metsasaunas@gmail.com

• Phone: 920-517-8177